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Terms & Conditions

Terms and Conditions

By using the SilverPlay platform, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

Acceptance of the Terms

These Terms and Conditions (the "Agreement") form a legally binding contract between you ("User" or "you") and SilverPlay (us or "we"). By accessing and/or using our website, software applications, mobile apps, and other related services (collectively referred to as the "Platform"), you acknowledge that you have read, understood, and agree to be bound by this Agreement.

Eligibility Requirements

To use the Platform, you must:

  • Be at least 18 years old;
  • Not be a resident of any country or jurisdiction where our services are prohibited;
  • Not be a minor (in jurisdictions where the age of majority is lower than 18);
  • Not have been previously banned from using our services.

Minimum Age Requirements

You must be at least 18 years old to use our Platform. If you are under 18, please do not attempt to register or access our services.

Geographic Restrictions

We operate in accordance with local laws and regulations. The availability of certain features, games, bonuses, and other services may vary depending on your location. We reserve the right to restrict or deny access to users from countries where we are prohibited from offering our services.

Account Registration Rules

To register an account:

  • You must provide accurate and complete personal information;
  • You will receive a unique username and password (login credentials) upon successful registration;
  • Your email address and contact details are required for verification purposes;

One-account-per-user policies apply. Creating multiple accounts is strictly prohibited, and we reserve the right to suspend or close any account suspected of being used in breach of this rule.

Identity Verification and KYC

To ensure compliance with regulatory requirements and prevent money laundering, you may be required to provide identification documents for verification purposes. This process is necessary to protect both our business interests and your own identity security.

Account Accuracy Obligations

It's essential that all personal data provided upon registration or at any other time remains accurate, complete, and up-to-date. Failure to do so might lead to suspension of your account, withdrawal delays, or even permanent closure.

Account Security Responsibilities

You are solely responsible for keeping your login credentials confidential and secure. We strongly advise against sharing them with others. If you suspect unauthorized access or misuse, please contact our support team immediately.

Login Credentials and Password Protection

Choose a unique and strong password for enhanced security. Never store it in plain text or share it online. Our Platform encrypts all data transmissions using 256-bit SSL technology to prevent interception or eavesdropping.

Restricted Behaviour and Prohibited Activities

You agree not to:

  • Create multiple accounts;
  • Participate in bonus abuse schemes;
  • Use any device, program, or strategy that could potentially alter game outcomes (including but not limited to hacking software);
  • Share login credentials with others;
  • Misuse our Platform for illegal purposes.

Bonus and Promotion Rules

All bonuses and promotions offered by us are subject to the specific terms and conditions published on the corresponding promotion page. These may include, without limitation:

  • Eligibility requirements
  • Wagering or gameplay restrictions
  • Maximum cashout limits
  • Withdrawal times

Please carefully read bonus rules before claiming any offer.

Wagering and Gameplay Conditions

The minimum wager to qualify for a deposit or bonus is €0.20 unless otherwise specified on the relevant game page.Withdrawals will only be processed if your account has not been self-excluded, restricted, or blocked by regulatory authorities.We reserve the right to request verification before processing withdrawals.

Bonus Abuse Prevention

Abuse of bonuses includes (but is not limited to):

  • Creating multiple accounts;
  • Manipulating games or systems with the intention to abuse bonus terms;
  • Using third-party tools to achieve an unfair advantage in gameplayWithdrawals for abused bonuses may be subject to fees and/or delayed until further notice

Deposits and Withdrawals

We accept payments via various online methods, including but not limited to:

Credit/Debit cards (Visa, Mastercard, etc.);

E-wallets;

PayPal

Please note that payment processing times vary depending on the method used and your chosen currency.

Withdrawal fees may apply for certain transactions; details are provided in our FAQs section.For security purposes and as per regulatory requirements, we will request documentation to verify player identities upon withdrawal requests exceeding €5,000 within a 7-day period

Responsible Gambling Expectations

We promote responsible gaming practices. Our services include tools such as:

  • Reality Checks (reminders of playing time elapsed)
  • Session Time Reminders
  • Loss Limits (max bet amount per session or day)

These tools can be enabled in your account settings.

Self-exclusion may be initiated through our "Account Restrictions" tool accessible via the Platform, allowing you to voluntarily restrict access for a minimum period of 6 months up to indefinite self-exclusion. Further guidance on responsible gaming policies and self-exclusion procedures is available upon request

Technical Interruptions or Voided Gameplay

We strive to maintain an uninterrupted service. However, unexpected technical issues may arise that affect your gameplay. We are not liable for voiding any wagers or bets due to server downtime, maintenance schedules, unforeseen events, etc.

Suspension or Closure of Accounts

If we reasonably believe you have breached our terms and conditions (including but limited to creating multiple accounts), engaged in fraudulent behavior, manipulated games, or participated in bonus abuse schemes:

  • We may immediately suspend your account without prior notice;
  • If the breach is verified after further investigation, your account will be permanently closed.

Intellectual Property and Platform Ownership

Our services contain proprietary materials, trade secrets, software, and intellectual property. All rights to these remain with SilverPlay or its respective owners; unauthorized use constitutes a breach of this Agreement.

Limitation of Liability

In the event that you suffer any losses due to technical failures, errors in gameplay, or other events beyond our control (including regulatory actions), your sole recourse is against us for damages not exceeding the value of your account balance at the time such issue occurred

Modification of Terms

We reserve the right to update this Agreement at any time with no prior notice. Changes will apply immediately upon publication.

Please review these Terms and Conditions regularly, as they may undergo changes without warning

Contact or Support Guidance

For questions regarding our services, terms, conditions, or gameplay issues:

  • Visit our FAQs section;
  • Contact support via live chat (available on the Platform), phone number listed in our contact details page or by sending an email.

SilverPlay endeavours to maintain a high level of customer satisfaction, though availability and performance might be impacted by unforeseen issues such as natural disasters or other circumstances beyond control

By using the SilverPlay Platform, you agree that these Terms & Conditions constitute an agreement between us.